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Q:What’s your return policy?
A:If your purchase isn't quite right, don't worry! Just notify us within 30 days, get a return authorization number, send the product back in its original packaging and unused condition, and we'll refund you the original price you paid, minus a re-boxing fee upon receipt. Be careful, non-stock, made-to-order, or custom-made items can't be returned.Read more about our return policy at our Returns page to find out exactly what to do if your product isn’t the right fit.
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Q:How does this item ship?
A:Due to its size and weight, this item will be shipped using our Freight Delivery service. Freight Delivery is specifically designed for larger and heavier items that require extra care during transportation due to their fragility, size, and weight. These shipments are handled on larger trucks, where products are securely wrapped or strapped to wooden pallets to ensure safe transit. All Freight Deliveries are curbside deliveries which means that the delivery driver will unload the item from the truck and deliver it to the curb or the nearest accessible area outside your business or home. While they won't be able to assist with setting up the item indoors, this approach ensures a seamless delivery process tailored to your needs. Remember, orders over $5,000 ship for free! For more details on freight deliveries and curbside delivery, please refer to our Shipping & Delivery page.
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Q:Can I finance this item over time instead of paying for it upfront?
A:Absolutely! We have multiple financing programs available for our customers including Lease-to-Own and instant approval, no-credit needed SNAP financing for your salon equipment purchase. Head to our financing page to learn all about the different options and advantages to financing your equipment, or reach out to our product team for a step-by-step walk through of your all of your finance options.
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Q:Do you offer bulk discounts for purchasing multiple of these items?
A:We do offer bulk discounts for purchasing multiple items. Buying in larger quantities allows you to benefit from discounted and customized pricing, ultimately saving you money on your overall purchase. Our aim is to provide cost-effective solutions for your salon needs, and our bulk discounts are designed to do just that. Our dedicated product consultants are available to assist you in selecting the perfect equipment for your beauty or hair salon, as well as any other salon supplies you may require. Don't hesitate to reach out to our team today to begin creating your own customized equipment package and secure the best deal available!
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Q:Do you have a showroom where I can see, touch, & test this product in real-life?
A:Yes, we do! We have showrooms in both Atlanta, GA and Dallas, TX where you can come to experience first-hand the quality of this item as well as many others! Learn more about our salon equipment showrooms at our Showrooms page. Interested in seeing our products in person before you buy them, but you don’t live close to one of our showroom locations? No problem! Our Fly N’ Buy program will help you get here by reimbursing your travel expenses! Ask your product consultant more about this incredibly valuable program offer.
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Q:Can I purchase replacement parts for this item if needed in the future?
A:Absolutely! We offer every part needed for all products that we offer. Our dedicated parts team specializes in finding your specific needed part, no matter how big, old, or small. Rest assured, whether it's a component needed two years from now or a decade down the line, we've got you covered. Learn more about our dedicated Parts Team that specializes in everything to do with salon, barber, and spa equipment parts & components.
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Q:I love this product, but am overwhelmed with all of the options, and considerations to consider. Can someone help me?
A:Absolutely! Our dedicated product team is here to assist you every step of the way. With over a combined 135 years of experience in the salon and barber equipment industry, they know each and every single item inside out. They can guide you through all the options and considerations, from layout to trending styles, and even provide the best tips for cleaning and maintenance. Just reach out to us, and we'll ensure you make the right choice for your needs.
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Q:What’s the warranty on this item?
A:This item comes with a comprehensive 1-year warranty on all parts and components from the date of receipt. This warranty covers any defects in materials or workmanship, ensuring that your product remains in optimal condition. Should any issues arise within this period, we will repair or replace the defective parts at no additional cost to you. For detailed information about what is covered under this warranty and how to make a claim, please refer to the warranty section or visit our Warranty page.
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Q:What is the weight capacity of this spa bed?
A:Our facial/massage bed is designed with a maximum weight capacity of 440 lbs, emphasizing both durability and comfort for diverse clientele. This high capacity ensures that individuals of varying sizes and weights can relax and enjoy their spa experience without concerns about stability or support. Whether used for facials, massages, or other treatments, our bed provides a secure and accommodating environment, enhancing both the practitioner's ability to deliver quality service and the client's overall satisfaction.
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Q:How do I clean this product?
A:To clean the vinyl upholstery, we recommend using both Salon Chair Vinyl Cleaner and Salon Chair Chrome Cleaner that leverage powerful, non-toxic formulas that target everything from germ removal to hydraulic oil splatter. Additionally, we recommend using a soft cloth or sponge with a mixture of mild soap and warm water, avoiding harsh chemicals, bleach, or abrasive cleaners. For stubborn stains, spot clean with a mild vinyl cleaner or a water and vinegar solution, then rinse thoroughly with clean water and wipe dry to prevent water spots. For more equipment cleaning tips, be sure to read our Complete Guide To Cleaning Your Salon Equipment.
