Policies

General Terms of Service

Welcome to BuyRiteBeauty.com (the “Site”). These Terms of Service govern your use of the Site, the online store and our showrooms across the country, which are collectively called the “Services”.

Please read and review the Terms of Services carefully, because by accessing or using the Services or clicking to accept the Terms of Services when presented with the option, you agree to be bound by the Terms. If you do not agree with the Terms, please do not use the Services.

We reserve the right to update or modify the Terms at any point and at our discretion. If we do, we will let you know either by posting the modified Terms of Service on the Site or through other means of communication. It is important that you review the Terms whenever they are modified as your continued use of the Services after the Terms are modified indicates that you agree to the modified Terms. If you do not agree to be bound by the modified Terms, then you should not use the Services any longer. Because the Services are constantly changing, we may change or discontinue all or part of the Services at any time and without notice at our sole discretion.

The Terms exist to ensure our continued ability to serve as a trusted advisor to our salon partners by providing meaningful solutions that help them realize their dreams each and every day.

How the Services Work

Payment

We gladly accept Visa, MasterCard and Discover credit cards, direct transfers from your banking institution, certified bank checks and Money Orders. Additionally, we accept funding from many different approved lenders that can provide our customers with great financing options. Ask about our Lease-To-Own Program, No Credit Needed/100 Day Cash Payoff - SNAP Financing and No Interest Layaway options as well. We also accept PayPal by special request.

Returns and Exchanges

If a product is not what you expected it to be, please review our return and exchange policies and procedures here. Any original and applicable shipping and/or handling fees are non-refundable. Please note, all custom and non-stock items are ineligible for return.

Product Information

We make every effort to provide accurate availability and shipping estimate information. In rare occasions, our manufacturers do back order items, which can cause longer than expected delivery times. On these occasions, we will make every effort to communicate this information to our customers in a timely manner.

In a constantly changing market, the manufacturers that we work with are making improvements to their products on a daily basis. Therefore, when trying to match pieces of furniture or equipment previously purchased, customers should be aware that newly purchased items may not match identically to those previously purchased or the specific images pictured on our website. We reserve the right, without liability, to support those manufacturer improvements without notice. Specifically, with regards to hydraulic pump specifications listed, due to consistent manufacturer improvements, all hydraulic pump travel range specifications listed can have a 1" - 2" variance from what is listed on the product pages. While we try our very best to update these detailed specifications in conjunction with the manufacturer updates, there can be at times up 1" to 2" variance in the travel range of the pump.

Errors, Inaccuracies, and Omissions

It’s our goal to provide the most recent, accurate and reliable information at all times. However, there may occasionally be information on the site that contains typographical errors, inaccuracies or omissions relating to pricing, promotions, offers and product descriptions and availability. Errors are completely unintentional, and we reserve the right to amend errors or update product information at any time without notice. In the event that a product is listed at the incorrect price due to typographical error, photographic error or any other error, we reserve the right to refuse or cancel any orders placed for these products. This applies even though the order may have been confirmed and your payment charged. If the payment has already been charged for the purchase when the order is canceled, we will issue a credit to whatever Method of Payment was used in the amount charged. 

Specifically, with regards to hydraulic pump specifications listed, due to consistent manufacturer improvements, all hydraulic pump travel range specifications listed can have a 1" - 2" variance from what is listed on the product pages. While we try our very best to update these detailed specifications in conjunction with the manufacturer updates, there can be at times up 1" to 2" variance in the travel range of the pump.

Colors

It is our goal to display the colors of our products as accurately as possible. However, because color displays & calibration vary greatly between computer monitors and mobile screens, we cannot guarantee that your perceived color of the product on the Site will match the actual color of the product in person. Our product image photographs are close representations of the actual color, however, due to photographic reproduction limitations, exact color is difficult to showcase. Please note, some images may be digitally edited or rendered to show the truest color to actual as possible. When possible, we would be happy to send out color samples for your selection. Please reach out to your Buy-Rite representative for more details.

Cancellation of Orders

Since many of our items ship quickly, all order cancellations must be made prior to 2 p.m. EST the day the order is placed. Canceled orders are subject to a 20% cancellation fee.

Custom and non-stock ordered items begin production immediately upon order and are built to your specifications. They require a minimum 50% deposit, with the balance due prior to delivery of merchandise. Due to their personalized nature, they cannot be canceled, changed, returned or refunded at any time.

Storage Fees

Please note that we are not responsible for any items left over 30 days. These items will be subject to storage fees over and above the original purchase price. 

Showroom Sales

Any used equipment or floor models are sold “as is” and do not include a warranty unless otherwise noted at the time of sale.

General Product Warranty Information

All products sold on the Site are to be free of defects and damage upon delivery and shall include all intended and necessary parts and/or pieces for each item.

Damage upon Arrival

Upon the arrival of your items and before signing any delivery documents, immediately check for obvious signs of damage to your purchased items. If anyone of your items arrived damaged, note very clearly on the delivery documents what that damage is, take pictures, and reach out to our customer service team within 48 hours to report the damaged item. Due to regulations on filing damage claims, we cannot guarantee a resolution to reports notified to us after this 24 hour time period has expired. Please also note, very importantly, that if we attempt to reach out to the customer with resolution and do not receive back response from the customer after 10 business days, we will close your case, that of which we are unable to guarantee further resolution. 

It is extremely important that you note on the delivery documents any damaged items before the driver leaves your location. The driver is required to stand by as you inspect your items for damage.

Replacement Parts, Components or Items

In the case that any necessary parts or items are defective or damaged and need to be replaced, we will only be able to ship the replacements to the shipping address of the original order.

The manufacturer, at their own discretion, may repair or replace items according to the policies set forth in their warranty. It is the responsibility of the client to return damaged products for repair or replacement. Any labor, repair or replacement under a warranty claim does not renew or extend the warranty.

Parts Sales Department

In order to submit a request to our parts sales department, you will need to send an email to Parts@buyritebeauty.com with the following information. Please review the below information carefully on how to submit your parts request as well as the information required in order to process your request. 

• Buy-Rite Beauty Order Number is Required on All Requests – Please note, that all parts purchase requests must be accompanied by the specific Buy-Rite Beauty order number that the part needed was originally purchased on. Due to their unique and complex nature, we will only be able to process and respond to Parts Sales Requests that have this order number included with the emailed request. Most Buy-Rite Beauty Order numbers start with a “145…” number, so please be on the lookout for that number combination on your saved documentation. If you do not have your order number, please send the full shipping address where the equipment was shipped, and we will try to locate it for you. Please note that requests missing the order number will likely experience a longer processing lead-time.

• Parts Sales Department Response Time – Please allow 2 - 4 business days for a response from our Parts Sales Department Team. Additionally, please note that all correspondence for Parts Sales Requests will be responded to by email only, so please be sure to monitor your email for all future communication regarding this request.

• Product Information Needed – Within your emailed request, please make sure to include any and all images associated with your parts sales request. We may need to request additional images, but this will help speed the process of your inquiry. Additionally, please make sure to reference the exact product name, make, and SKU for which the part is needed.

  

Warranty Ownership

The warranties offered are non-transferable and apply only to the original purchaser on record.

Third Party Labor Costs

Buy-Rite Beauty shall not be liable under any circumstances for consequential or incidental damages, including but not limited to labor costs or loss of profits arising in connection with the use of, or inability to use, products purchased.

Sales Terms

Custom Orders

Any items ordered in a special color or size will have additional restrictions applied, as these items are made to order. Please see our Returns and Cancellation Policies for more information.

For custom or special-order cabinetry, which is cabinetry not pictured or described in a current Buy-Rite Beauty catalog or on the Site, Buy-Rite will submit CAD drawings and/or product sketches for customer approval before materials are ordered and the manufacturing commences.

This gives the purchaser, the design team and Buy-Rite Beauty the assurance that there is no confusion or misunderstanding with regard to dimensions, colors or features. This also assures the purchaser that their expectations are being met and minimizes surprises when her or his equipment arrives.

Promotions

Special promotions are only available for orders placed during the stated time of the promotion. These offers cannot be combined with any other offers and/or discounts. Free Shipping promotions only apply to commercial addresses; additional charges will apply for residential deliveries.

Local, State and Federal Regulations

It is understood that it is the purchaser’s responsibility to ascertain and obey all applicable local, state, federal and international laws with regard to the possession, use, and sale of any item purchased from Buy-Rite Beauty. By placing an order, you are indicating that the products ordered will be used only in a lawful manner. Please note, all installations of shampoo units must be installed by only a licensed professional.

Buy-Rite Beauty is not responsible nor does it have knowledge of individual building codes or laws. Please check with your local government offices regarding any questions that you may have. Compliance with all local, state and federal codes is the sole responsibility of the purchaser.

Images for General Marketing Use

Please note, when placing your order through Buy-Rite Beauty, you are giving Buy-Rite Beauty the right to occasionally use photographs of you and your property for general marketing efforts that may include being showcased on, but not limited to Facebook, Instagram, Pinterest, or buyritebeauty.com

Accessibility Statement